At ASP we pride ourselves in being an extension to your marketing team. We regularly ask our clients ‘How are we doing?’ and Our NPS score has grown three-years-in-a-row and is now in the ‘Excellent’ category.
Our support package is comprehensive and is made up of three areas.
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1.
Launch Team
Welcome to ASP! Firstly, you will be assigned one of our dedicated Delivery Managers who will project manage the entire launch process for you. They handle:
- Project kick off call
- Set Project Timeline
- Website Design & Build
- Full website Quality Assurance checks
- Arranging CMS training workshops
- Launching the website
- Liaison at every step of the launch phase
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2.
Account Management Team
Once your website is live, your Account Manager takes over. The Account Managers objective is to ensure you get the very best experience out of ASP. They will help with the following:
- Ongoing CMS training and support
- Best practice advice and tips
- Face-to-face meetings and direct contact
- Post Show reviews
- Industry Insight and data
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3.
Virtual Support Team
Support with ASP is always on! Behind the front-line support team we also have a technical support team.
- Knowledge Base
We have a Knowledge Base which has 100’s of articles and video to help you get the best out of ASP - Zendesk
A ticketing system to submit and manage questions, queries, requests to our team - Specialist support
Design & CMS support specialists will be assigned to fulfil your requests - Eight days a week!
Alright, six...Our support team operate Sunday – Friday. - Resource in US for out of hours overspill
- Knowledge Base